Question 1

What is soft play?

Accepted Answer

Soft play is foam padded play equipment that creates a structured, stimulating, and safe play environment for children primarily from crawlers to five years old.

Question 2

How long is my rental period?

Accepted Answer

All rentals are for the entire day. We will coordinate after your booking to set up delivery and pick up times. All pick ups must be scheduled prior to 8PM. Pick up times requested after 8PM may be accepted on a case by case basis but will incur a $100 "late pick up" fee.

Question 3

Can I customize my rental package?

Accepted Answer

All rentals can be customized to fit your space and budget. Additional charges may incur if upgrading to different and/or bigger soft play rentals.

Question 4

Can you set up outdoors?

Accepted Answer

We can accommodate indoor or outdoor setups. 
***WARNING Equipment can become dangerously hot in direct sunlight. For your comfort and safety, we recommend setting up in a shaded area to provide relief from the sun.

Question 5

What surfaces can you set up on?

Accepted Answer

All surfaces must be flat, dry, and free of debris.

Acceptable surfaces include (Shady or covered areas highly recommended):
Driveways
Asphalt
Concrete
Pavers
Grass (trimmed)
Turf
Hardwood
Carpet
Tile

Unacceptable surfaces include:
Dirt
Sand
Rocks 
Gravel

Question 6

How does delivery, set up, break down, and pick up work?

Accepted Answer

We provide contactless delivery, professional set up, break down, and pick up for all rentals. There is a $60 minimum delivery fee. Additional fees may apply based on your location.
We will coordinate a delivery time after booking. We recommend allowing at least 90 minutes for set up prior to the start of your event.
Please inform us of any restrictions that may impose a challenge or delay on set up day (hills, stairs, narrow street, etc.).
Please allow a minimum of 60 minutes for breakdown after your event

Question 7

Is there a delivery fee?

Accepted Answer

Our delivery fee is a flat rate of $60 within our standard 20-mile radius. If your event falls outside of our delivery radius, we charge an additional $3 per mile. We reserve the right to decline service and delivery due to scheduling conflicts and logistics for out of range locations.

Question 8

Can I pick up and set up my own rental?

Accepted Answer

For your safety and the protection of our equipment, we do not allow you to pick up or set up your own rentals. Our team will deliver and professionally install all equipment before your event.

Question 9

How often is the equipment cleaned?

Accepted Answer

All equipment is thoroughly cleaned and disinfected after each use with a hospital grade infant safe cleaner that effectively eliminates 99.9% of bacteria, viruses, mold, fungus, and germs.

Question 10

Do you require a deposit?

Accepted Answer

Yes, we require a 25% non-refundable deposit at the time of booking to secure your desired date. Your remaining balance is due to be paid in full 7 days prior to your event. If not paid in full 7 days prior to your event, you will forfeit your reservation and non-refundable deposit.

Question 11

What happens in the case of inclement weather?

Accepted Answer

For the well-being of our equipment and your guests, we will not set up if inclement weather is in the forecast (this includes rain). If your event is outdoors, we strongly recommend having a backup indoor location. If an indoor location is not available, then your non-refundable deposit can be used as a credit towards a future event based on availability.

Question 12

What are the rules?

Accepted Answer

Adult supervision is required.
No shoes.
No food or drinks.
No face paint, slime, glitter, pens, bubbles, or sharp objects.
If water/pool activity is near the soft play, dry off completely before entering the play area.
HAVE FUN!!!

Frequently asked questions