Frequently asked questions

Soft play is foam padded play equipment that creates a structured, stimulating, and safe play environment for children primarily from crawlers to five years old.

All rentals are for the entire day. We will coordinate after your booking to set up delivery and pick up times. All pick ups must be scheduled prior to 8PM. Pick up times requested after 8PM may be accepted on a case by case basis but will incur a $100 "late pick up" fee.

All rentals can be customized to fit your space and budget. Additional charges may incur if upgrading to different and/or bigger soft play rentals.

We can accommodate indoor or outdoor setups. ***WARNING Equipment can become dangerously hot in direct sunlight. For your comfort and safety, we recommend setting up in a shaded area to provide relief from the sun.

All surfaces must be flat, dry, and free of debris. Acceptable surfaces include (Shady or covered areas highly recommended): • Driveways • Asphalt • Concrete • Pavers • Grass (trimmed) • Turf • Hardwood • Carpet • Tile Unacceptable surfaces include: • Dirt • Sand • Rocks • Gravel

We provide contactless delivery, professional set up, break down, and pick up for all rentals. There is a $60 minimum delivery fee. Additional fees may apply based on your location. • We will coordinate a delivery time after booking. We recommend allowing at least 90 minutes for set up prior to the start of your event. • Please inform us of any restrictions that may impose a challenge or delay on set up day (hills, stairs, narrow street, etc.). • Please allow a minimum of 60 minutes for breakdown after your event

Our delivery fee is a flat rate of $60 within our standard 20-mile radius. If your event falls outside of our delivery radius, we charge an additional $3 per mile. We reserve the right to decline service and delivery due to scheduling conflicts and logistics for out of range locations.

For your safety and the protection of our equipment, we do not allow you to pick up or set up your own rentals. Our team will deliver and professionally install all equipment before your event.

All equipment is thoroughly cleaned and disinfected after each use with a hospital grade infant safe cleaner that effectively eliminates 99.9% of bacteria, viruses, mold, fungus, and germs.

Yes, we require a 25% non-refundable deposit at the time of booking to secure your desired date. Your remaining balance is due to be paid in full 7 days prior to your event. If not paid in full 7 days prior to your event, you will forfeit your reservation and non-refundable deposit.

For the well-being of our equipment and your guests, we will not set up if inclement weather is in the forecast (this includes rain). If your event is outdoors, we strongly recommend having a backup indoor location. If an indoor location is not available, then your non-refundable deposit can be used as a credit towards a future event based on availability.

• Adult supervision is required. • No shoes. • No food or drinks. • No face paint, slime, glitter, pens, bubbles, or sharp objects. • If water/pool activity is near the soft play, dry off completely before entering the play area. • HAVE FUN!!!